Creator OS™ Terms of Service
Last Updated: July 1, 2026
These Terms of Service ("Terms") govern access to and use of the Creator OS™ website, newsletter, blog, early-access signup, digital products (including the Creator OS™ Masterclass), diagnostic assessments, coaching and consulting engagements, downloadable resources, and any community features made available by Creator OS™ ("Company," "we," "us," or "our"), operating under the Creator OS™ brand. By accessing or using any part of the Company's website or purchasing any Offering, you ("User" or "you") agree to be bound by these Terms.
These Terms incorporate by reference any Offering-specific Schedule published in connection with a particular product or service (each, a "Schedule"), including Schedule A (Digital Masterclass), Schedule B (Diagnostic Assessment), Schedule C (Coaching and Consulting), and Schedule D (Community Guidelines, if activated). In the event of a conflict between these Terms and a Schedule, the Schedule controls for that specific Offering.
1. Acceptance of Terms
By accessing this website, subscribing to the newsletter, creating an account, or purchasing any Offering, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Services.
2. Definitions
"Offering" means any product, service, or content made available by the Company, including the website, newsletter, blog, digital masterclass, diagnostic assessment, coaching and consulting services, downloadable resources, and community features. "Content" means all text, graphics, frameworks, diagnostic instruments, assessments, videos, audio, and other materials made available through the Services. "Schedule" means an Offering-specific addendum to these Terms. "Services" means the Creator OS™ website and all Offerings collectively.
3. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding contract to use the Services. By using the Services, you represent that you meet these requirements.
4. Description of Services
Creator OS™ is a systems-thinking framework and educational and consulting platform for entrepreneurs, creators, educators, and professionals. The Services are provided for educational and informational purposes. Nothing in the Services constitutes a guarantee of any particular business, financial, or personal outcome, and results will vary based on individual circumstances and effort.
5. Account Registration and Security
Certain Offerings, including the digital masterclass and any community feature, may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
6. Intellectual Property and License Grant
All Content, including the Creator OS™ framework, diagnostic instruments, indicator libraries, course materials, and downloadable resources, is the exclusive property of the Company and is protected by copyright, trademark, and other intellectual property laws. Purchase of an Offering grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Content for your personal or internal business use only. You may not resell, redistribute, publicly display, reproduce, create derivative works from, reverse-engineer, or use the Content to build a competing framework, product, or service without the Company's prior written consent.
7. User-Generated Content and Community Conduct
If the Company makes a community feature available, your use of that feature is governed by the Community Guidelines then in effect (Schedule D). By submitting content to any community, forum, or comment feature, you grant the Company a non-exclusive, royalty-free, worldwide license to use, display, and moderate that content in connection with the operation of the Services. The Company reserves the right to remove content and suspend access for violations of the Community Guidelines or applicable law.
8. Payment, Billing, and Renewal
Fees for each Offering are stated at the point of purchase and are subject to change prospectively. Recurring or subscription-based Offerings will renew automatically at the then-current rate unless canceled in accordance with the applicable Offer page. Payment processing is handled through the Company's third-party platform and payment processor; the Company is not responsible for processing errors or outages caused by those third parties.
9. Refunds and Cancellations
Refund eligibility, if any, is set forth on the applicable Offer page or Schedule at the time of purchase. Absent a specific written refund policy for a given Offering, all sales are final. Cancellation of subscription-based Offerings may be self-managed through your account where enabled, or by contacting the Company using the notice information in Section 24.
10. No Professional Advice
The Services, including all Content, coaching, consulting, blog posts, newsletters, and diagnostic assessments, are provided for educational and informational purposes only and do not constitute legal, financial, tax, medical, psychological, or other professional advice. You should consult a qualified professional before making decisions based on any Content. Use of the title "Dr." in connection with the Company's founder refers to an academic credential and does not indicate that any Offering constitutes clinical, medical, or therapeutic services.
11. Diagnostic Assessment Disclaimer
Any diagnostic or assessment tool offered through the Services is an educational instrument designed to provide directional insight based on self-reported information. It is not a clinical, psychological, or medical evaluation, and its results are not predictive or diagnostic in a clinical sense. Handling of assessment response data is governed by the Privacy Policy and Schedule B.
12. Coaching and Consulting Engagements
Coaching and consulting services are provided under a separate, signed Coaching Agreement or statement of work (Schedule C), which governs the scope, fees, deliverables, and cancellation terms of that engagement. These Terms apply to your general use of the Services but do not by themselves authorize any specific coaching or consulting engagement.
13. Third-Party Platform Disclosure
The Services are hosted using Kajabi and may rely on other third-party providers for payment processing, email delivery, and related functions. Kajabi and other third-party providers are independent of the Company, are not parties to any sale made through the Services, and the Company is not responsible for their acts, omissions, downtime, or policies. The Company is the seller of record for all Offerings sold through the Services.
14. Newsletter and Electronic Communications
By subscribing to the newsletter or providing your email address, you consent to receive electronic communications from the Company, including educational content and promotional messages. You may unsubscribe at any time using the link provided in each communication. Newsletter content is provided for informational purposes and does not constitute professional advice or a guarantee of outcomes.
15. Privacy Policy
Use of the Services is also governed by the Company's Privacy Policy, which describes how personal information, including diagnostic assessment responses and newsletter subscriber data, is collected, used, and protected. The Privacy Policy is incorporated into these Terms by reference.
16. Disclaimer of Warranties
The Services and all Content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Services will be uninterrupted, error-free, or that any particular result, income, or business outcome will be achieved.
17. Limitation of Liability
To the maximum extent permitted by law, the Company's total liability arising out of or relating to these Terms or the Services is limited to the amount you paid to the Company in the twelve months preceding the claim. The Company will not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost business opportunities.
18. Indemnification
You agree to indemnify and hold the Company harmless from any claims, damages, liabilities, and expenses, including reasonable attorneys' fees, arising from your misuse of the Services, violation of these Terms, or infringement of any third party's rights.
19. Termination and Suspension
The Company may suspend or terminate your access to the Services, without refund, for violation of these Terms, the Company's Acceptable Use Policy for its hosting platform, or applicable law. You may stop using the Services at any time; provisions of these Terms that by their nature should survive termination will survive.
20. Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Informal Resolution First. Before filing an arbitration demand or small claims action, the party asserting a claim must send written notice describing the claim and requested relief to the other party (for the Company: to the notice address in Section 24; for you: to the email or address on file). The parties will attempt in good faith to resolve the dispute informally for 30 days after notice is sent. If unresolved, either party may proceed to arbitration or small claims court as applicable.
Binding Arbitration. This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16), which preempts any inconsistent state law regarding the enforceability of this Section. Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any purchase, transaction, communication, course, digital product, consulting service, membership, or other offering provided by the Company shall be resolved by binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies.
The arbitration shall be administered by the American Arbitration Association (“AAA”) under its applicable rules, including the AAA Consumer Arbitration Rules where applicable. The arbitration shall take place in Harris County, Texas, unless the parties agree otherwise or the arbitrator determines that another format, including remote, telephonic, or document-only arbitration, is appropriate. The arbitrator shall have the authority to award the same damages and relief that a court could award, except as limited by these Terms.
Each party shall be responsible for its own attorneys' fees and costs unless applicable law provides otherwise. Arbitration fees and administrative costs shall be allocated according to the applicable AAA rules, unless otherwise required by law.
Class Action Waiver. You and the Company agree that any dispute will be resolved only on an individual basis. You waive any right to bring, participate in, or recover through any class action, collective action, representative action, private attorney general action, or consolidated proceeding.
Enforceability of Class Action Waiver. If a court or arbitrator determines that the Class Action Waiver in this Section is unenforceable as to a particular claim or form of relief, that claim or relief must be brought in a court of competent jurisdiction and will not proceed on a class, collective, or representative basis in either arbitration or court. The remainder of this arbitration agreement will remain in full force and apply to all other claims. In no event will a class, collective, or representative arbitration proceed under this agreement.
Court Proceedings. If any dispute is not subject to arbitration, or if a court is required to enforce or review an arbitration award, the dispute shall be resolved exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction and venue of those courts.
21. Force Majeure
The Company will not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or hosting outages, or third-party platform failures.
22. Modification of Terms
The Company may amend these Terms from time to time. Material changes will be indicated by an updated "Last Updated" date at the top of this page. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
23. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy and any applicable Schedule, constitute the entire agreement between you and the Company regarding the Services.
24. Contact and Notice
Questions or notices regarding these Terms should be directed to [email protected].
25. Copyright Complaints
If a community or user-generated content feature is activated, the Company will provide a copyright complaint and takedown procedure at that time, consistent with applicable law.
